At Flowers Ardleigh Green, we take pride in supplying the freshest flowers to households and businesses in the Ardleigh Green area. Our commitment to quality and customer satisfaction is at the heart of everything we do. This Returns, Refunds & Complaints page outlines our policies to make sure you feel confident placing your trust in your local Ardleigh Green florist.
We guarantee that every bouquet or arrangement delivered by Flowers Ardleigh Green is created using fresh, seasonal blooms, carefully sourced and expertly arranged by our skilled florists. We understand the importance of receiving flowers at their most beautiful, so we’re pleased to offer a dedicated freshness guarantee for every order delivered in Ardleigh Green and surrounding areas.
All our arrangements are packed and transported with the utmost care. However, if your flowers arrive damaged or not looking as fresh as expected, please report the issue as soon as possible. It’s helpful if you can describe the problem and provide photos of the affected items so we can assess and resolve the issue quickly and efficiently.
Our flowers are guaranteed to remain fresh for at least 5 days from the date of delivery, provided they are cared for according to the instructions supplied. If your flowers wilt or deteriorate significantly within this window, please contact us promptly. Our team will review the situation and offer the best solution for you.
Your satisfaction is our first priority. In the unlikely event that your flowers arrive damaged, are not as described, or fail to meet our freshness promise within the guaranteed period, we will offer you a choice of the following options:
Please contact us within 48 hours of delivery if there are any issues so we can address them quickly and effectively. After this period, it becomes more difficult for us to investigate claims and provide the optimal resolution.
Flowers Ardleigh Green aims for excellence with every delivery, but we understand that sometimes things may not go as planned. If you have a complaint about your order, the flowers, or our service, you can reach out to us in-store or via our website. Please include your order details and a clear description of your concern. We investigate every complaint individually, and you can expect an initial response within one working day. We will keep you updated and ensure a fair, prompt resolution.
As a trusted florist serving homes and businesses in Ardleigh Green, your satisfaction is our priority. We value the trust you place in our family-run team and strive to uphold our reputation with every bouquet. Thank you for choosing Flowers Ardleigh Green—where freshness and service always come first.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
